Terms and Conditions

URBAN PHENOMENA PTY. LTD. ABN 91 610 817 108
TERMS AND CONDITIONS OF SALE

Please read the below information carefully as it relates to your terms of purchase. When you purchase a ticket through our website or one of our selected promoters you are indicating that you have read, understood and accepted these terms and conditions.

  • All prices are in Australian dollars and are inclusive of GST

  • Your card will be charged by Urban Phenomena within one working day and we accept Visa and Mastercard

  • Tickets are sold with a no refund or exchange policy. If the event is cancelled you will be refunded the face value of the ticket less the promoter's fee. Cancelled event tickets will be refunded within 28 days of the date the event was due to take place.

  • We reserve the right to change advertised programs and to withdraw, substitute or add artists where it is deemed necessary. There are no refunds for changes to the artist or program lineups.

  • The management reserves the right to refuse admission to anyone. If such an event occurs Management will not refund any admission fee paid.

  • Entry to the event is strictly 18+

  • In accordance with Australian venue, police and liquor licensing requirements, the only acceptable forms of identification are:

    1. Current Passport

    2. An accepted proof of age card

    3. A current photo driver's license

In the interest of patron safety, fun and comfort who are attending the festival they are advised of the following conditions:

  • To enter the event you must present a valid ticket along with a current form of Photo ID as Proof of Age and upon request throughout the duration of event

  • Any person who gains access to the event without consent may be liable to prosecution

  • Throughout the entirety of the event if anyone is found not wearing a wristband they will be ejected from the event.

  • Upon entry to the festival Managers and Organisers reserve the right to search all patrons along with personal possessions. Failure to comply will result in Patrons being denied entry to the event.

  • 'Stage Diving', 'Climbing', 'Crowd Surfing', 'moshing' and other similar activities are strictly prohibited.

  • Any patrons who cause a disturbance or refuse to comply with requests from staff and security will be ejected from the premisis

  • Security and Event staff reserve the right to deny entry or reject patrons from the event at its sole discretion

  • The promoter, Security, Event Staff or venue shall not be held liable for any loss, injury or damages sustained entering or at the event;

  • You agree to being photographed or filmed as you enter and throughout the event which may be used for promotion or marketing purposes

  • By entering the event site you agree to being filmed or photographed, the product of which may be used for marketing or promotional purposes

  • At this event sound levels may reach damaging levels to your hearing. In the interest of patron safety free earplugs will be available from first aid

  • Volume levels may change depending on numerous factors, such as EPA noise restrictions, at this outdoor event.

  • Strictly no passouts

  • No offensive clothing or gang colours/patches are permitted to be worn within the event. patrons found violating this may be denied entry to the event.

  • Patrons are prohibited from bringing into the event the following items:

    1. No Illicit drugs

    2. No Glass

    3. No dangerous weapons including knives, potential missiles, tasers, firearms, knuckle dusters, spears, crossbows etc

    4. No fireworks, flares, gas bottles, hot cooking equipment and other flame producing items (excluding lighters)

    5. No Animals or pets (other than guide dogs)

    6. No advertising or commercial signage

    7. Any goods deemed Dangerous; Any items deemed such by Security or Management that have the potential to cause public nuisance and injury

    8. Any commercial quantities (as deemed such by Security and Management) of substances or items intended for sale, distribution, trade or promotional/marketing purposes

    9. No generators

    10. No Handheld Lasers

  • If you do not receive your ticket then please contact us by email admin@rabbitholefestival.com

The use of 'we', 'us' and 'our' refer to Urban Phenomena Pty Ltd operating as Rabbit Hole Festival